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Site Announcements

Edit Your Order Instantly, Report Issues Easier, and Pay with Partial Credits

December 8th, 2016

We recently released several exciting new features to help make shopping with us even easier. We’ve made it simple to add to your order, remove from your order, or cancel your order with a click of a button, giving you the ability to instantly adjust your order without having to contact us. We’ve also created a new form to make it easier to report missing, damaged, or incorrect items received in the unlikely event that there is a problem with your order.

If you’re a registered user, the easiest way to access these features is by visiting your My Account page. Alternatively, you can visit the link provided in your order confirmation email or enter your email address and Order Number in our contact form. Based upon the status of your order, you’ll be shown different options as you can see in the screenshot below.

My Account Options

Add, Remove, and Cancel

These options to edit your order are available before your order ships.

When you choose to add to your order you can shop our site as you normally would. You’ll see a message displayed at the top of each page notifying you that you’re currently adding to an order. When you reach the checkout page you’ll notice that you can’t edit your address or change your shipping service, and that there is no shipping charge. We’ll do our best to combine any items that you add in with your original order, but if we’re unable to do so there is still no additional shipping charge.

When you remove items from your order you’ll be able to select whether you want a refund or Detailed Image store credit. Credit is applied instantly to your account and can be used for another purchase immediately.

If you decide that you need to cancel your order entirely, it can be done with one click of a button.

After any edit we send you an email instantly to confirm your changes.

Missing, Damaged, and Incorrect Form

After your order has shipped you can report missing, damaged, and incorrect items by clicking the “Order Issue” button on your My Account page. Our new form makes it simple to specify which items were affected, upload photos from your phone or computer, and then select whether you would like a refund, a reshipment, or Detailed Image store credit. Our team will review your request within one business day. Upon approval our system will automatically process your request and notify you with an email.

Partial Store Credit

If you have store credit with us for any reason, you can now split it up into multiple purchases. For example, if you have $20 in store credit you can use it towards several small purchases of less than $20. Previously store credit had to be used all at once, in this case on a purchase of $20 or more. You can check how much credit you have by visiting your My Account page.

If you have any questions or feedback on these new features don’t hesitate to contact us!

One-Click Checkout With Saved Cards & Other Payment Improvements

June 9th, 2016

Over the past few weeks we’ve released several improvements to our checkout page that we want to share with you. These improvements make payment simpler, faster, and more seamless without compromising our high security standards.

Securely Save Credit Cards

It’s now simple to save your credit card information so that you don’t need to enter it each time you check out. Check the “Save this card for future purchases” box when entering your credit card information during checkout and it will be available for use on future purchases.

Save a credit card

The next time you go to the checkout page your card will be automatically selected. You can check out with a single click, which is especially helpful if you shop on your mobile phone where it can be cumbersome to enter in your credit card.

Charge a credit card

As with all credit card purchases, for your security we do not store your credit card number and our team cannot see or access your card number at any time. From our How secure is your site? FAQ:

Similarly, when you save a credit card to make checkout faster on future purchases, we do not store your credit card number. PayPal saves your card securely using a feature called PayPal Vault, which we are able to access securely in the future to charge your card when you place an order. Cards can be deleted at any time on your My Account page.

Scan Your Card On Mobile

Typing in a credit card number on a phone can be a pain. If you haven’t saved your card to your account, you can scan a photo of your card instead of typing out your number. Both Chrome on Android and Safari on iOS support this convenient feature. When you move your cursor to the credit card number field you’ll see the option to “Scan new card” in Chrome or “Scan Credit Card” in Safari. In either case we never see or store a picture of your card, the browser simply enters your information into the form fields.

Scan a credit card

Chrome Credit Card Autofill

If you’ve saved your credit card to Google Chrome using Autofill you can access those cards to make a purchase with us. When you’re logged in to Chrome on any computer or device you’ll see your saved cards appear in a dropdown when you click in the credit card number field. Pick your card and Chrome will take care of entering your information.

Chrome Autofill

A Better Credit Card Form: Card Detection, Number Spacing, & More

Our credit card form is now much more intelligent. As you start typing your number, our form will automatically detect the card type and highlight it, space out the number to help reduce errors, and detect whether the security code should be 3 or 4 digits. The example below shows our form detecting a Visa card, which start with the number 4.

Credit card form

Other Improvements

If you happen to make a mistake when entering credit card information, we’ve updated and improved our error messages so that it’s crystal clear what’s wrong and how to fix it. We’ve also made design and usability improvements for PayPal purchases, purchases made with a gift certificate, and purchases being sent as a gift.

Questions? Contact Us!

We hope that all of these improvements make shopping with Detailed Image a little bit more enjoyable. If you have questions or comments don’t hesitate to contact us. We’re always happy to help!

Wishlists, Easy Reordering, and Personalized Recommendations

November 13th, 2015

Just in time for the holiday shopping season we’ve released a few new features that we hope will make shopping with us faster and easier.

Wishlists

Wishlists are a great way to organize a list of products that you’re interested in buying in the future. It’s simple to add products to your list, edit your list, and share your list with friends and family.

After logging in to your account, you’ll notice that product pages now have a “Add to Wishlist” button below the “Add to Cart” button.

Detailed Image Wishlist

Click that button to add an item to your wishlist. You can then follow the link from the confirmation popup over to your wishlist, or visit your My Account page to view, edit, and share your wishlist.

If you were using Saved Carts as a wishlist, you can still continue to do that. Both Wishlists and Saved Carts have their benefits in different situations. This FAQ page outlines the similarities and differences between them.

Easy Reordering

Want to buy something that you’ve previously purchased from us? We’ve made reordering much quicker and simpler in a couple of different ways.

All of your previous orders are now listed at the top of your My Account page with “Reorder” buttons next to each product. Clicking that button will add that product to your cart without having to visit the product page.

Detailed Image Reordering

Further down on your My Account page you’ll also notice a new “Buy It Again” section with products you’ve purchased frequently, along with a link over to your own personalized reorder page that includes everything you’ve ever ordered from us!

Detailed Image Buy It Again

Personalized Product Recommendations

Similarly, we’ve added a “Recommended For You” section to your My Account page along with an entire page of personalized recommendations. These are based upon the products that you’ve previously purchased with us. For instance, if you bought a 22ple coating but didn’t buy an applicator, there’s a good chance that we’ll recommend a 22ple applicator pad. We also look at what other customers who purchased your products have bought to potentially bring to light some new and interesting products that you might not have previously discovered.

Detailed Image Recommended Products

We hope that these new features make shopping with us a little more enjoyable. If you have any questions, feedback, or other comments we’d love to hear from you. You can contact us using our contact form or reach out to us on Facebook, Twitter, or Instagram.

Making It Easier To Shop With Us

September 18th, 2015

Today we released several improvements to our shopping pages that make it easier to find exactly what you’re looking for, whether you’re shopping on your desktop, laptop, tablet, or mobile phone.

Best Sellers

Our best selling items now have a Best Seller badge on brand pages, category pages, search results pages, and on the product pages themselves. These badges make it easy to identify our most popular products without needing to visit our Best Sellers page.

Best Seller Badge

Better Filtering

When you’re shopping by category or by brand, there are often a lot of products to choose from. Our filters on the left navigation (or above the products on mobile), now stay in place after being selected. This is not only much faster, it’s also more powerful, giving you the ability to see how many products are available within the other choices for the filter. For example, if you’re looking for carnauba waxes, you can see how many are available for each manufacturer and easily toggle between manufacturers:

Filtering Waxes

We’ve also added the ability to filter by size, which can be incredibly helpful when browsing certain types of products. For instance, it’s now easy to view all 4″ Lake Country Foam Pads:

Filtering Pads

Filters can take up a lot of space on the page, so we added the ability to collapse the Filter Results by clicking the text or the +/- icons:

Close Filters

Sorting

In conjunction with filtering, we’ve added the ability to sort products. Our Default option bumps sale items, new items, and popular items towards the top of the page, but you can also sort by Price – Low to High, Price – High to Low, Best Selling, and Newest:

Sorting

Sorting is available on search results pages in addition to brand and category pages. If you’re looking for our best selling gallons, you can now search “gallon” and sort by Best Selling.

More Products, Less Scrolling

It can sometimes be difficult to fit product information on to a small phone screen. We’ve improved our mobile view on these pages to now show two columns of products for most mobile phones:

Mobile browsing

Feedback

If you have any questions or feedback on these improvements, please don’t hesitate to contact us via email or reach out on social media!

Scheduled Site Maintenance 8/15/2015

August 15th, 2015

We are scheduled to have a short period of downtime between 7:00 AM ET to 8:00 AM ET on 8/15/2015 to perform scheduled maintenance to our site. During that time you can check our Twitter and Facebook pages for updates. We apologize for any inconvenience. If you have any questions don’t hesitate to contact us.

Email Delivery Issue Resolved

August 17th, 2014

From yesterday, Saturday 8/16, around 11:30 AM ET to today around 1:15 PM ET our automated email system was not working properly. Emails such as order confirmations and Daily Special newsletters were not delivered promptly as they normally are. These issues have been resolved and you should be receiving all of your delayed emails shortly. We apologize for the issue and are working to ensure that this does not happen in the future. If you have any questions please don’t hesitate to contact us.

Detailing Day Free DI Gift Pack

May 14th, 2014

DI Detailing Day '14

Detailed Image’s Official Detailing Day 2014 is Saturday, May 17th!

Get your detail on this Detailing Day to get your car freshly detailed in time for Memorial Day and enjoy special DI Detailing Day specials and giveaways. Check out what we have going on for Detailing Day:

Free DI Gift Pack

DI Swag Bag

Here are the coupon codes for the corresponding t-shirt sizes:

  • Medium – DIDay14M
  • Large – DIDay14L
  • X Large – DIDay14XL
  • XX Large – DIDay14XXL
  • XXX Large – DIDay14XXXL

Detailing Day Photo Contest! 5/17 – 5/22

  • Post a photo of your detail from Detailing Day on our Facebook wall, tag us on your photo by typing “@Detailed Image”, and hash tag “#DIDetailingDay” to be entered
  • Grand Prize: $100 Gift Card
    4 Runners Up: $25 Gift Card
  • Entries are valid from 5/17 – 5/22
  • Winner will be randomly selected on 5/23 and announced on our Facebook wall

Like, Comment & Share Contest! 5/17 – 5/22

  • Find the Detailing Day post pinned to the top of our Facebook page
  • Like, Comment AND Share this post for a chance to win a $50 DI Gift Card
  • Entries are valid from 5/17 – 5/22
  • Winner will be randomly selected on 5/23 and announced on our Facebook wall

Some restrictions apply. Winners for all contests must be a registered DetailedImage.com user.

Now Offering FedEx SmartPost Shipping to Alaska, Hawaii, PO Boxes, & U.S. Territories

February 10th, 2014

Update 1/20/2015 – we’re also now offering USPS as a shipping option to Alaska, Hawaii, PO Boxes, and select US Territories! Read the announcement here.

Today we’re excited to announce that we’re now offering FedEx SmartPost shipping! SmartPost is a partnership between FedEx and the USPS where packages are first shipped by FedEx to your local USPS location and are then delivered to you by the postal service.

SmartPost is a low-cost shipping option for small, light packages being shipped to the continental US. Packages being shipped to Alaska and Hawaii are often cheaper than other FedEx options regardless of size.

SmartPost also delivers to places where FedEx doesn’t typically deliver packages. We’re now able to ship to PO Boxes and U.S. Territories like Puerto Rico and the U.S. Virgin Islands.

To learn more, please visit our Shipping page. If you have any questions for us, don’t hesitate to contact us.

Scheduled Site Maintenance – Saturday, January 11th

January 10th, 2014

We will have a short period of downtime from approximately 9:00 AM ET to 11:00 AM ET on 1/11/2014 to perform scheduled maintenance to our site. During this time you can browse the site, but you will be unable to log in to your account or make a purchase. We will post a message on every page of the site as soon as we start, and we’ll remove the message as soon as our maintenance is complete. We apologize for any inconvenience. If you have any questions please don’t hesitate to contact us.

Update 8:50 PM ET 1/11/14 – unfortunately we ran into more issues than we anticipated when upgrading our database software. For a large part of the day customers were not able to make purchases. The updates are now completed and the site is fully up and running. If you encounter any problems please let us know. We’re sorry for making it so difficult to shop with us today. We’ll do our best to minimize this type of interruption in the future.

Welcome To The New Detailed Image!

April 22nd, 2013

Yesterday we were extremely excited to unveil our new DetailedImage.com website. Our goal is to provide you with the simplest, fastest, and most secure shopping experience in the industry. Let’s take a look at what’s new:

The Design

We’ve kept the important functionality where it’s familiar – navigation on the left, search box up top, My Account and Cart information in the header – while also introducing elements of modern web design. We hope that this balance allows you to find exactly the products and information you’re looking for quickly and easily.

New DI Design

One Site – All of Your Devices

We utilized a fairly new web design technique called responsive web design to ensure that the new Detailed Image works great on your large monitor, your laptop, your tablet, your phone, and any other device you use.

New Responsive DI

Better Search Engines

Now when you search the Detailing Guide or Ask a Pro Blog you’ll get the same fast search that you’ve come to love from our product search, including helpful autocomplete suggestions to help ensure you find what you’re looking for the very first search.

New DI Search Engine

New Product Photos

We built a new photo booth at our warehouse and re-shot every one of our 800+ products to provide you with better looking product photos. When applicable, we took multiple photos so you can see everything you need to make an informed decision.

New DI Product Photos

Product Labels and Downloads

Many products now have a “From The Label” section that includes information and instructions right from the label so you can feel as comfortable buying online as you would if you picked up the bottle in a store. We also added a “Product Downloads” section where you can download instruction manuals for tools like buffers, vacuums, and flashlights.

New DI Product Info

Verified Product Reviews

With over 4,000 product reviews on our site and growing fast, it can be difficult sometimes to determine which reviews to trust. To help, we added a “DI Verified Purchase” badge to any review where we can verify that the reviewer purchased the product being reviewed directly from Detailed Image. Knowing that someone actually purchased the product adds an extra sense of credibility to their opinion.

New DI Verified Product Reviews

More Free Stuff

If our Weekly Special has taught us anything it’s that you love free stuff! We’ve decided to expand upon the Weekly Special and create an entire Free Stuff page that’s filled with free offers that you can receive every single day. Free offers range from popular products like our All Purpose Towel (free with a coupon on any purchase over $9) to a complete clay bar and lube kit (free over $69).

New DI Free Stuff Page

No More Weight Limit!

Instead of forcing you to place multiple orders when you have more than 60 lbs in products, our system now intelligently splits your order up into multiple boxes automatically so you can fit as many products as you like into one single order!

New DI No Weight Limit

And More…

  • Speed improvements – we’ve optimized the new DI to be blazing fast no matter what device you’re using.
  • Newsletter available to everyone – even if you’re not a registered user, you can still sign up for our newsletter to be alerted of our sales by filling out the form at the bottom of any page.
  • A more streamlined checkout process – we’ve redesigned our checkout process to make it simpler and faster to checkout without missing any critical information about your order.
  • All Deals – we’ve created an “All Deals” page found at DetailedImage.com/Deals that lists out all of the current site-wide promotions we’re running. A great resource to bookmark and visit regularly!
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