Owning A High-End Detailing Business Part 5: Price, The Real Reason Why It Is Such An Emotional Topic
by Rodney TatumYou do not owe anyone an explanation for your pricing. So why if I say what you charge is personal, are so many people pushing for detailers to raise their prices?
One night I went for a midnight walk to clear my mind. I passed by a McDonalds with a hiring sign, for all positions. Two of those positions had starting wages that were more than the money some extremely BUSY business owners were making per hour. They became so focused on being reasonably priced they never noticed they were being unreasonable to themselves, for a customer base that would move on if they found someone else that was cheaper. Later on, I took the liberty of reading a book about detailing (Car Beautiful) published in the mid 1990s. The pricing for detailing was listed as follows: $125 to $200 for a basic interior and exterior detailing. How many people try to cater to picky customers who expect $100 in 2024. They are not picky for $100 because of high expectations. They do not value you as a detailer.
To answer the question why we push you to raise your prices, we often see obvious examples of detailers passively wanting to raise their prices. It is communicated in their rants about customer expectations or scaling back on quality products and indirectly on quality service. Venting how much they ‘hate interiors’ or the rising cost of goods, are obvious signs. I often see people trying to turn a single step of polishing into a multiple step service, because the customer does not want to pay for the result he or she requested. Even with understanding that running a business is expensive most of us still underestimate the expenses.
There are other stories made up to justify why they are in fact scared of rejection and being shamed into being cheap. The reality is I never received a rebate from Rupes, Meguiars, or Carpro for being affordable or reasonably priced, or for doing far more than what the customer paid for due to misguided expectations. I never got a ‘my area’ discount on insurance or advertisement expenses.
Why do I charge so much? I would like to be better off than your last detailer who stopped showing up. To those bothered by my answer, I challenge those people to ask my clients what they think of me. There are a lot of people that want you to be profitable, so they have a QUALITY detailing option. You, your families, and the people that truly believe in you are counting on you to respect yourself enough to run a legitimate business. You are not disposable.
Related Posts
- Owning A High-End Detailing Business Part 4: Have A Strong Sense Of Self
- Business Owner – Who Do You Work For?
- Owning A High-End Detailing Business Part 3: Leadership, Mentorship, And Asking The Right (Intelligent) Questions
- Owning A High-End Detailing Business Part 2: What Does Being An Expert Professional Detailer Mean
- Owning A High-End Detailing Business Part 1: An Identity Beyond The Disposable Asset
Amen.
Thank you!
I recently had someone stop by the house while I was finishing some yard work. He saw the small sign I have at the end of my driveway and asked me if I was a detailer. I told him that I was, then he asked me a price to detail his vehicle. He was taken aback at what I quoted him, which, based on his vehicle’s condition, was quite fair. He told me I was way too expensive. and asked why I wanted to charge him so much. I told him my pricing is based upon many factors, such as vehicle size and condition, my years of experience in detailing, my investment in equipment, etc. He said that all he would be willing to pay was between $75 and $100 for a complete interior and exterior detail.
By the way, the vehicle was a 2024 Mercedes Benz EQS crossover. His was the top of the line, MSRP of $185K…
I get that all the time Rodney, in 29 years in automotive detailing business I’ve learnt I charge what I’m worth, and since I detail and polish cars that are worth millions of Australian dollars at least here in Australia. My regular clients don’t complain about my prices because I deliver a top notch high quality detailing experience to them . At the end of the day as long as they are happy with the work I do on their expensive cars , nothing else matters!